Retail Team Leader: Customer Service & Growth

John Lewis Partnership; St. Brelade; On-site; GBP 28,000 - 38,000; Full time

Job summary

John Lewis Partnership, Waitrose shop leadership role, seeks a Team Manager who will motivate and guide the team to deliver distinctive Waitrose service. You will drive customer trust and loyalty while helping maximise shop sales and profit, in a flexible, seven-days schedule.

The role requires strong leadership, people management, and a focus on ensuring high standards of availability, merchandising, and compliance.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.

Responsibilities

• Oversee day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Ensure availability and merchandising, and a legal, secure store operation.
• Improve and maintain customer satisfaction.
• Manage the team, including holidays and absences.
• Create a culture of care, belonging, pace and productivity.
• Lead partners in delivering change within the shop.

Job description

John Lewis Partnership, Waitrose shop leadership role, seeks a Team Manager who will motivate and guide the team to deliver distinctive Waitrose service. You will drive customer trust and loyalty while helping maximise shop sales and profit, in a flexible, seven-days schedule.

The role requires strong leadership, people management, and a focus on ensuring high standards of availability, merchandising, and compliance.