Night Shift Team Leader — Drive Retail Excellence

JOHN LEWIS; Basingstoke; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Night Shift Premium

Flexible working

Job summary

John Lewis Partnership is seeking a Team Manager for a Waitrose shop in the UK. You will lead and motivate a team to deliver outstanding customer service and store performance, while building trust and loyalty with customers and partners alike.

The role includes managing holidays, performance conversations and embedding change across the team. We offer a culture of care with flexible working options, night hours, and safeguarding policies.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and hold regular performance conversations.
• Passion for retail and understanding market factors affecting the partnership.

Responsibilities

• Maximise sales and profit while minimising wastage using commercial skills.
• Maintain high availability, merchandising and a compliant store operation.
• Improve customer satisfaction and lead a team effectively.
• Organise holidays, manage absence and foster a culture of care and pace.
• Lead and embed change within the shop with partners.

Skills

Team leadership

High-performing teams

Retail passion

Workload assessment

Clear communication

Stakeholder influence

Job description

John Lewis Partnership is seeking a Team Manager for a Waitrose shop in the UK. You will lead and motivate a team to deliver outstanding customer service and store performance, while building trust and loyalty with customers and partners alike.

The role includes managing holidays, performance conversations and embedding change across the team. We offer a culture of care with flexible working options, night hours, and safeguarding policies.