Retail Team Manager: Inspire Teams, Flexible Hours

Waitrose & Partners; St. Brelade; On-site; GBP 30,000 - 42,000; Full time

Job summary

Waitrose & Partners is seeking a Team Manager for one of our Waitrose shops in the United Kingdom. You will influence and motivate your team, acting as a positive role model in delivering outstanding Partner-led, customer service that reflects the Waitrose brand.

You'll oversee day-to-day shop operations, maximize sales and profit while minimising wastage, and ensure availability and merchandising standards are maintained within a lawful, secure store environment.

Qualifications

• Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Responsibilities

• It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Skills

Team leadership

People management

Retail experience

Customer service focus

Stakeholder communication

Workload planning

Education

Food Hygiene Level 3

Personal licence holder

Regulatory compliance knowledge

Job description

Waitrose & Partners is seeking a Team Manager for one of our Waitrose shops in the United Kingdom. You will influence and motivate your team, acting as a positive role model in delivering outstanding Partner-led, customer service that reflects the Waitrose brand.

You'll oversee day-to-day shop operations, maximize sales and profit while minimising wastage, and ensure availability and merchandising standards are maintained within a lawful, secure store environment.