Retail Team Manager: Customer Experience Leader

John Lewis Partnership; Chichester; Presencial; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

John Lewis Partnership in Chichester is seeking a Team Manager to lead your Partners, deliver outstanding customer experiences, and drive commercial results across your area.

You will work with the store leadership team in a fast-paced retail environment, ensure compliance and safety, manage performance and talent development, allocate resources, and translate data into actionable strategies while supporting flexible hours and a positive work-life balance.

Formación

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to ensure regulatory compliance within store operations.
• Proficiency with HR tools and systems (Workday/Tableau) and turning data into action.

Responsabilidades

• Actively role modelling the partnership behaviours and inspiring a team of Partners through clear communication and talent development.
• Being directly accountable for performance within your area of responsibility, ensuring processes and brand standards are followed.
• Ensuring the store is compliant and safe for our customers and Partners.
• Allocate resources to meet customer needs using provided tools.
• Championing diversity, inclusion and wellbeing.

Conocimientos

Team leadership

Regulatory compliance

HR tools

Data analysis

Herramientas

Workday

Tableau

Descripción del empleo

John Lewis Partnership in Chichester is seeking a Team Manager to lead your Partners, deliver outstanding customer experiences, and drive commercial results across your area.

You will work with the store leadership team in a fast-paced retail environment, ensure compliance and safety, manage performance and talent development, allocate resources, and translate data into actionable strategies while supporting flexible hours and a positive work-life balance.