Grocery Team Leader: Customer Experience & Ops

John Lewis plc; Bridport; On-site; GBP 27,000 - 31,000; Part time

Benefits offered by this job

Night Premium £3.75/hr

Enhanced Hours Premium arrangements

Job summary

John Lewis Partnership is seeking a Team Leader at Waitrose Bridport to drive customer service excellence and support the shop's management team across key operational areas.

You'll help maximise sales and ensure safe, compliant operations while guiding Partners and fulfilling online orders for home delivery. The role includes weekend coverage and a 37.5-hour week with night premium opportunities.

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role
• Good stakeholder management skills when working with third parties and the wider Partnership.
• Duty Manager Training (Internal Partners only).

Responsibilities

• Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Skills

People leadership

Retail understanding

Customer facing experience

Stakeholder management

Job description

John Lewis Partnership is seeking a Team Leader at Waitrose Bridport to drive customer service excellence and support the shop's management team across key operational areas.

You'll help maximise sales and ensure safe, compliant operations while guiding Partners and fulfilling online orders for home delivery. The role includes weekend coverage and a 37.5-hour week with night premium opportunities.