Store Team Leader — Customer Service & Growth

Waitrose & Partners; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Waitrose & Partners is seeking a Team Manager to lead a shop team, delivering outstanding Partner-led customer service and driving sales and efficiencies. You will motivate staff, manage day-to-day operations and uphold Waitrose standards in a fast-paced retail environment.

The role emphasises people management, situational leadership, and the delivery of excellent customer experiences across shifts in a dynamic store setting.

Qualifications

• Experience leading a team in a fast-paced customer-focused environment.
• Ability to build high-performing teams and conduct performance conversations.
• Passion for retail and understanding of market factors affecting the Partnership.
• Ability to manage workload and adapt plans to meet deadlines and maintain stakeholder relationships.
• Clear and influential communication at all levels.

Responsibilities

• It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Job description

Waitrose & Partners is seeking a Team Manager to lead a shop team, delivering outstanding Partner-led customer service and driving sales and efficiencies. You will motivate staff, manage day-to-day operations and uphold Waitrose standards in a fast-paced retail environment.

The role emphasises people management, situational leadership, and the delivery of excellent customer experiences across shifts in a dynamic store setting.