Retail Team Leader

Company Shop Group; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing retail organization in Leicester seeks a Team Leader to coordinate the team and ensure a high standard of service and department performance. The ideal candidate will lead with example, maintain effective communication, and have a commitment to continuous learning. The role involves managing a team and delivering exceptional experiences for members, all in a bustling retail environment. Benefits include free membership, health programmes, and a contributory pension scheme. This is an opportunity to make a real difference in a dynamic setting.

Benefits

Free membership for you and nominees

Annual Flu Injections

High street & leisure vouchers

On-site Parking

Free Tea & Coffee

Employee Assistance Programme

Contributory pension scheme

Qualifications

• Ability to lead by example and uphold company values.
• Effective communication and relationship-building skills.
• Planning and organizational skills to meet deadlines.
• Commitment to personal development and learning.

Responsibilities

• Assist section leader in coordinating departmental performance.
• Ensure high standards and improve processes.
• Maintain HSE policies and encourage safe practices.
• Review and reduce waste where possible.

Skills

Leadership

Communication

Planning and Organization

Flexibility

Job description

Join our team as a Team Leader at our Leicester Superstore!

We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location

Company Shop, Leicester, Wembley Road, Leicester LE3 1UT

Rate of pay

£12.95 per hour, paid every 4 weeks

Shifts/Hours

40 hours per week, 5 days out of 7 (rota basis). The hours of work are between Monday to Friday between 6am and 11pm and Saturday between 6am and 10pm and Sunday between 6am and 8pm (A degree of flexibility is required)

Please note the successful candidate will be required to work evenings, weekends and bank holidays

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

You will assist the section leader in co‑ordinating the team of colleagues to consistently deliver outstanding performance, excellent store standards and who demonstrate an uncompromising view on the service we provide to members.

Support the section leader to deliver the day to day operation of the department through routine processes and practices.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Reporting into the section leader, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department

• Effectively communicate with and co‑ordinate the team of departmental colleagues to consistently deliver an excellent department

• Ensure standards remain high and continually look for ways to improve

• Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice

• Continuously review waste within your department and seek solutions to reduce wastage where possible

Support and assist the section leader with:

• Daily huddles, ensuring all tasks set are completed efficiently by team members
• Development plans of colleagues, by making recommendations and coaching rising stars
• Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
• Ensuring our colleagues uphold our culture and deliver an expectational member experience
• Any additional departmental tasks as and when required

Skills of a Team Leader

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to effectively plan and organise workloads
• Able to work to strict deadlines
• A want and desire to develop and progress within your role
• A commitment to your own personal development and continued learning
• To be flexible and adaptable to support the needs of the business

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on‑site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Join us on the journey:

Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.