Retail Floor Supervisor: Lead Service & Merchandising

JD GROUP; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

JD GROUP is seeking a dedicated Supervisor to support the smooth running of the shop floor and uphold high service standards for customers. You will help colleagues across shifts, maintain presentation, and assist with daily store operations under Store Management guidance.

Ideal candidates bring previous supervisory experience in fast-paced retail, excellent communication, and a strong attention to detail to promote brand values and deliver exceptional service.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Job description

JD GROUP is seeking a dedicated Supervisor to support the smooth running of the shop floor and uphold high service standards for customers. You will help colleagues across shifts, maintain presentation, and assist with daily store operations under Store Management guidance.

Ideal candidates bring previous supervisory experience in fast-paced retail, excellent communication, and a strong attention to detail to promote brand values and deliver exceptional service.