Retail Shift Supervisor: Service, Merch & Ops Lead

JD Group; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Group is seeking a Supervisor to support the smooth running of the shop floor and uphold high service standards our customers expect. You will play an active role in supporting colleagues during each shift, helping maintain presentation and store performance.

You'll handle daily operational duties such as opening/closing, till operations, and cashing up, while driving customer service, product placement, and brand-aligned visuals.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills and the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail and high standards in service, presentation and store operations.
• Strong interest in retail with product and trend awareness.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.

Skills

Supervisory experience

Team leadership

Communication skills

Attention to detail

Retail knowledge

Job description

JD Group is seeking a Supervisor to support the smooth running of the shop floor and uphold high service standards our customers expect. You will play an active role in supporting colleagues during each shift, helping maintain presentation and store performance.

You'll handle daily operational duties such as opening/closing, till operations, and cashing up, while driving customer service, product placement, and brand-aligned visuals.