Retail Shift Lead: Customer Service & Merchandising

JD GROUP; England; On-site; GBP 21,000 - 28,000; Full time

Job summary

JD GROUP is seeking a proactive Supervisor to support the smooth running of the shop floor and uphold our high service standards. You will lead by example, assist colleagues across shifts and help store management deliver excellent customer experiences.

You will focus on service delivery, product presentation, opening/closing duties, cash handling accuracy, and maintaining brand-aligned visuals. The role suits someone with prior supervisory experience in fast-paced retail and strong

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills to guide and support colleagues on the shop floor.
• Attention to detail to uphold high service, presentation, and store operations.
• Interest in retail, product trends, and promoting company values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and assisting with product placement.
• Maintain visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory leadership

Strong communication

Attention to detail

Product knowledge & trends

Job description

JD GROUP is seeking a proactive Supervisor to support the smooth running of the shop floor and uphold our high service standards. You will lead by example, assist colleagues across shifts and help store management deliver excellent customer experiences.

You will focus on service delivery, product presentation, opening/closing duties, cash handling accuracy, and maintaining brand-aligned visuals. The role suits someone with prior supervisory experience in fast-paced retail and strong