Retail Team Leader: Drive Sales & Exceptional Service

JD GROUP; Hereford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount on qualifying purchases

Exclusive Colleague Bike Discount

Discounted Gym membership

Personal development opportunities

Apprenticeships and accredited quals

Job summary

JD Group is seeking an Assistant Manager to support the Store Manager in delivering the JD premium customer experience. You will lead a high-performing team on the shop floor, drive sales, and manage day-to-day store operations in a fast-paced retail environment.

You will be responsible for coaching staff, interpreting KPI data, maintaining brand standards, and ensuring excellent service. This role offers opportunities for development within a globally recognized retailer.

Qualifications

• Experience in retail management or supervisory roles.
• Strong leadership and KPI interpretation skills.
• Excellent communication and customer service.

Responsibilities

• Support Store Manager with daily store operations to achieve sales targets and KPIs.
• Lead and guide shop floor colleagues and maintain JD standards.
• Coach and develop staff with real-time feedback.
• Maintain store presentation, pricing accuracy, stock checks, and cash handling.
• Open/close routines and escalate issues as needed.

Skills

Retail leadership

KPI analysis

Communication

Sales driven

Staff development

Tools

POS systems

Stock management

Job description

JD Group is seeking an Assistant Manager to support the Store Manager in delivering the JD premium customer experience. You will lead a high-performing team on the shop floor, drive sales, and manage day-to-day store operations in a fast-paced retail environment.

You will be responsible for coaching staff, interpreting KPI data, maintaining brand standards, and ensuring excellent service. This role offers opportunities for development within a globally recognized retailer.