Retail Team Lead: Elevate Customer Experience & Growth

Wickes; England; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus up to £300/month

Pension contribution up to 10%

35 days annual leave

20% colleague discount

Save-as-you-earn scheme

Cashback health programme

Cycle to work

Life assurance

Peppy access

Job summary

Wickes is seeking a proactive store team member in England who puts safety and customer experience first. You will motivate and guide colleagues, supervise the team, and ensure routine tasks are completed efficiently.

From keeping the store tidy to fulfilling orders and assisting customers, you’ll help drive store success. We value enthusiasm and a willingness to learn, with training support and opportunities for development.

Qualifications

• You are passionate about delivering exceptional customer service.
• You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder.

Responsibilities

• Motivate, guide and support your colleagues to achieve the best customer experience possible.
• Be a key holder and supervise your team to complete routine tasks.
• Ensure the store is in tip-top shape, fulfill orders and help customers find assistance.

Job description

Wickes is seeking a proactive store team member in England who puts safety and customer experience first. You will motivate and guide colleagues, supervise the team, and ensure routine tasks are completed efficiently.

From keeping the store tidy to fulfilling orders and assisting customers, you’ll help drive store success. We value enthusiasm and a willingness to learn, with training support and opportunities for development.