Retail Team Lead — Customer Experience

Wickes; Welton; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Up to 5% annual bonus

Gain share bonus up to £300/month

Up to 10% employer pension

Up to 35 days annual leave

Job summary

Wickes is seeking an enthusiastic store team supervisor in Welton to lead daily operations and drive a superior customer experience. You will motivate colleagues, train new team members and help with scheduling rotas while acting as a key holder and ensuring the store remains in great condition throughout shifts.

The role emphasises flexible working hours with early and late shifts, weekend work, and a strong focus on service excellence.

Qualifications

• Experienced in training new team members or supporting scheduling rotas.
• Experience as a key-holder or supervising a team is a plus.
• Strong focus on delivering exceptional customer service.

Responsibilities

• Motivate, guide and support colleagues to deliver the best customer experience.
• Be a key holder and supervise the team to complete routine tasks.
• Ensure the store is clean, organized and ready to assist customers.

Skills

Customer service

Team training

Shift scheduling

Key-holder responsibilities

Job description

Wickes is seeking an enthusiastic store team supervisor in Welton to lead daily operations and drive a superior customer experience. You will motivate colleagues, train new team members and help with scheduling rotas while acting as a key holder and ensuring the store remains in great condition throughout shifts.

The role emphasises flexible working hours with early and late shifts, weekend work, and a strong focus on service excellence.