Retail Supervisor | Lead Team, Customer Experience & Growth

Wickes; United Kingdom; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

5% annual bonus

Gain share bonus up to £300/month

Employer pension contribution up to 10

35 days annual leave including 8 bank

20% colleague discount

Savings and cashback schemes

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform with retailers

Job summary

Wickes is hiring for a full-time store team member in the United Kingdom. You will be pivotal in delivering an outstanding customer experience, supporting and guiding the team, and acting as a key holder to supervise daily operations, store presentation and order fulfilment.

You will bring enthusiasm, a passion for service, and some experience training new staff or assisting with rotas. The role offers strong development and a comprehensive benefits package.

Qualifications

• Experience delivering exceptional customer service.
• Experience training new team members or coaching colleagues.
• Willingness to act as a key holder and supervise shifts.

Responsibilities

• Motivate and support colleagues to achieve the best customer experience.
• Be a key holder and supervise daily store tasks.
• Ensure store presentation and help with orders and queries.
• Assist with scheduling and rota planning.

Skills

Customer service

Team supervision

Staff training

Scheduling rotas

Job description

Wickes is hiring for a full-time store team member in the United Kingdom. You will be pivotal in delivering an outstanding customer experience, supporting and guiding the team, and acting as a key holder to supervise daily operations, store presentation and order fulfilment.

You will bring enthusiasm, a passion for service, and some experience training new staff or assisting with rotas. The role offers strong development and a comprehensive benefits package.