Retail Team Lead – Customer Experience & Growth

Wickes; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus up to £300/month

Pension up to 10% employer

35 days annual leave (incl. 8 bank hol

Colleague discount

Job summary

Wickes in the United Kingdom is seeking a proactive store colleague to join our team. You will motivate, guide and support colleagues to deliver the best customer experience, act as a key holder and supervise routine store tasks.

You will help with fulfilling orders, ensuring the store is in top shape and that customers can find the right help. The role offers learning and development opportunities and a benefits package including bonus, pension and generous annual leave.

Qualifications

• Experience training new team members.
• Experience supporting scheduling rotas.
• Experience being a key-holder.

Responsibilities

• Motivate, guide and support colleagues to achieve the best customer experience.
• Supervise routine store tasks and act as a key holder.
• Assist with fulfilling orders and ensuring store readiness.
• Help customers locate the right help and information.

Skills

Customer service

Team leadership

Training

Scheduling

Job description

Wickes in the United Kingdom is seeking a proactive store colleague to join our team. You will motivate, guide and support colleagues to deliver the best customer experience, act as a key holder and supervise routine store tasks.

You will help with fulfilling orders, ensuring the store is in top shape and that customers can find the right help. The role offers learning and development opportunities and a benefits package including bonus, pension and generous annual leave.