Store Operations Lead — Customer Experience & Team Growth

Wickes; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Gainshare bonus

Pension 6% matched

Holiday 35 days

Colleague discount

Save‑as‑you‑earn

Life assurance

Wellbeing support

Retail discounts

Job summary

Wickes in the United Kingdom is recruiting a Store Assistant Manager to lead on shift, support the team and deliver a brilliant customer experience across all areas of the store.

You’ll be responsible for helping design customer projects, managing day‑to‑day operations, and stepping in for the Store Manager when needed. The role offers growth, hands‑on leadership, and a range of benefits.

Qualifications

• Experience in a customer-facing environment.
• Ability to lead and motivate a team during busy or challenging days.
• Organised, adaptable and solutions‑focused.

Responsibilities

• Lead store on shift and support Store Managers.
• Deliver results through sales and exceptional service.
• Inspire and support colleagues to deliver great customer service.
• Ensure store safety, compliance and operational excellence.
• Manage day‑to‑day operations and order fulfilment.

Skills

Customer-facing experience

Team leadership

Organised and adaptable

Strong communication

Customer experience focus

Job description

Wickes in the United Kingdom is recruiting a Store Assistant Manager to lead on shift, support the team and deliver a brilliant customer experience across all areas of the store.

You’ll be responsible for helping design customer projects, managing day‑to‑day operations, and stepping in for the Store Manager when needed. The role offers growth, hands‑on leadership, and a range of benefits.