Retail Team Lead: Customer Experience & Growth

Wickes; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus

Pension contributions

Annual leave 35 days

Colleague discount 20%

Save-as-you-earn

Cashback health scheme

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform & savings

Gym membership savings

Job summary

Wickes in Greater London is seeking a store colleague for a supervisory role focused on delivering outstanding customer service. You will guide and support your team, act as a key holder, and ensure the store runs smoothly—from keeping the store tidy to fulfilling orders and helping customers find what they need.

The role emphasises career growth, training responsibilities, and roster support, with a welcoming, inclusive mindset and a focus on customer experience.

Qualifications

• Strong customer service mindset and communication skills.
• Experience training new team members is desirable.
• Experience supporting scheduling rotas or being a key-holder is a plus.

Responsibilities

• Motivate and support colleagues to deliver the best customer experience.
• Supervise the team and act as a key holder.
• Keep the store in top shape and ensure orders are fulfilled.
• Help customers find assistance and guidance throughout their visit.

Skills

Customer service

Team leadership

Staff training

Rota scheduling

Key-holder duties

Job description

Wickes in Greater London is seeking a store colleague for a supervisory role focused on delivering outstanding customer service. You will guide and support your team, act as a key holder, and ensure the store runs smoothly—from keeping the store tidy to fulfilling orders and helping customers find what they need.

The role emphasises career growth, training responsibilities, and roster support, with a welcoming, inclusive mindset and a focus on customer experience.