Retail Supervisor — Lead Team & Customer Experience

Wickes; High Wycombe; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Wickes in the United Kingdom is seeking a proactive team member to prioritise safety, deliver excellent customer service and support daily store operations. You’ll be a key holder, motivate and guide colleagues, and help with scheduling and routine tasks to drive store performance.

You’ll train new team members where possible, assist customers, and ensure the store layout and stock fulfilment meet high standards, contributing to an exceptional shopping experience for everyone.

Qualifications

• Experience training new team members.
• Experience supporting scheduling rotas.
• Ability to act as a key-holder.

Responsibilities

• Motivate, guide and support colleagues to deliver an excellent customer experience.
• Supervise the team to complete routine tasks and store operations.
• Ensure the store is clean, presentable and orders are fulfilled.

Skills

Customer service

Team training

Rota planning

Key holder

Job description

Wickes in the United Kingdom is seeking a proactive team member to prioritise safety, deliver excellent customer service and support daily store operations. You’ll be a key holder, motivate and guide colleagues, and help with scheduling and routine tasks to drive store performance.

You’ll train new team members where possible, assist customers, and ensure the store layout and stock fulfilment meet high standards, contributing to an exceptional shopping experience for everyone.