Retail Team Lead - Customer Experience & Growth

Wickes; England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual bonus

Gain share bonus

Pension contribution

Holiday entitlement

Staff discount

Wellbeing benefits

Job summary

Wickes is looking for a store-based supervisor to lead a frontline team in delivering exceptional customer service. You will be a key holder, supervise daily operations, and support colleagues to fulfil orders and assist customers across the store.

We value enthusiasm, quick learning, and a proactive approach. You’ll benefit from strong learning and development opportunities and a comprehensive benefits package.

Qualifications

• Passion for delivering exceptional customer service.
• Experience training new team members, supporting scheduling rotas or being a key-holder.

Responsibilities

• Supervise team to complete routine tasks and ensure the store runs smoothly.
• Motivate colleagues to deliver excellent customer experience.
• Fulfil orders and help customers locate products.

Skills

Customer service

Team supervision

Training

Scheduling

Key holder

Tools

POS systems

Job description

Wickes is looking for a store-based supervisor to lead a frontline team in delivering exceptional customer service. You will be a key holder, supervise daily operations, and support colleagues to fulfil orders and assist customers across the store.

We value enthusiasm, quick learning, and a proactive approach. You’ll benefit from strong learning and development opportunities and a comprehensive benefits package.