Retail Supervisor — Lead Team, Delight Customers, Grow

Screwfix; Nuneaton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Employee discounts

Training and development

Job summary

Screwfix is seeking an experienced in-store supervisor to lead a small team and deliver outstanding customer service at one of our UK stores. You will guide customers to the right products, maintain store standards, and work with colleagues to run smooth daily operations.

We value a proactive, friendly team player who is reliable, flexible and eager to help customers while driving sales. Join us for a dynamic, supportive environment with training and career progression.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Supervisor experience

Customer service

Continuous improvement

Passion for business

Team player

Job description

Screwfix is seeking an experienced in-store supervisor to lead a small team and deliver outstanding customer service at one of our UK stores. You will guide customers to the right products, maintain store standards, and work with colleagues to run smooth daily operations.

We value a proactive, friendly team player who is reliable, flexible and eager to help customers while driving sales. Join us for a dynamic, supportive environment with training and career progression.