Retail Supervisor — Lead Customer Service & Team Growth

Screwfix Direct Ltd.; Leicester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. in the UK is seeking a Retail Supervisor to lead in-store operations, guide customers, and model excellent service in a fast-paced environment. You’ll set standards, coach a small team, and ensure smooth daily routines from stock to cash handling.

Join a busy, supportive team with strong training and development opportunities, competitive pay, and benefits designed to help you build a long, rewarding career with Screwfix.

Qualifications

• Experience as a supervisor or duty manager managing a small team in a fast-paced environment.
• Great at giving amazing customer service and translating that into sales.
• Inquisitive, eager to improve and learn.
• Passionate about the business and willing to work hard.

Responsibilities

• Host in-store, leading by example and guiding customers to the right products.
• Maintain store standards: cash reconciliations, customer queries, audits and stock management.
• Be part of a team that takes pride in the store, works well together and has fun while driving results.

Skills

Customer service

Leadership

Team management

Communication

Job description

Screwfix Direct Ltd. in the UK is seeking a Retail Supervisor to lead in-store operations, guide customers, and model excellent service in a fast-paced environment. You’ll set standards, coach a small team, and ensure smooth daily routines from stock to cash handling.

Join a busy, supportive team with strong training and development opportunities, competitive pay, and benefits designed to help you build a long, rewarding career with Screwfix.