Retail Supervisor: Lead Team, Drive Great Service

Screwfix Direct Ltd.; Salterforth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Employee discount 20%

Healthcare discount

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking an experienced Retail Supervisor to lead a busy in-store team and ensure exceptional customer service. You’ll mentor colleagues, manage daily operations, and help deliver sales targets in a fast-paced environment.

Join a value-driven retailer known for training, strong benefits, and a supportive culture. The role offers consistent shifts, opportunities for progression, and a focus on work-life balance across our UK network.

Qualifications

• Experience as supervisor or duty manager leading a small team in a fast-paced environment.
• Excellent customer service and ability to translate it into sales.
• Curious, inquisitive and committed to continuous improvement.
• Passionate about our business and customers.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Lead the store team in day-to-day operations.
• Maintain store standards including cash handling, customer queries, stock control and audit compliance.
• Work with the team to deliver a great in-store service and experience.

Skills

Customer service

Team leadership

Sales orientation

Adaptability

Job description

Screwfix Direct Ltd. is seeking an experienced Retail Supervisor to lead a busy in-store team and ensure exceptional customer service. You’ll mentor colleagues, manage daily operations, and help deliver sales targets in a fast-paced environment.

Join a value-driven retailer known for training, strong benefits, and a supportive culture. The role offers consistent shifts, opportunities for progression, and a focus on work-life balance across our UK network.