Retail Supervisor: Lead Team, Elevate Customer Experience

Screwfix; Northampton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

20% discount

Discounted healthcare

Share save schemes

Training & development

Job summary

Screwfix is seeking a proactive Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide a small team, uphold store standards, and contribute to achieving sales goals while maintaining a safe, welcoming environment.

You’ll join a dynamic team with strong training and development, competitive salary, and opportunities for progression within Screwfix’s expanding network of stores.

Qualifications

• An experienced supervisor or duty manager used to leading a small team in a fast-paced store.
• Excellent customer service skills and ability to translate service into sales.
• Curious, questioning and always looking to improve processes.

Responsibilities

• Lead in-store operations and set high standards for customer experience.
• Manage cash, audit compliance, and stock control.
• Collaborate with team to ensure smooth store performance and service.

Skills

Supervisor experience

Customer service

Curious & improving

Business passion

Reliability & flexibility

Job description

Screwfix is seeking a proactive Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide a small team, uphold store standards, and contribute to achieving sales goals while maintaining a safe, welcoming environment.

You’ll join a dynamic team with strong training and development, competitive salary, and opportunities for progression within Screwfix’s expanding network of stores.