Retail Supervisor: Lead Team & Customer Experience

Screwfix Direct Ltd.; Coventry; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Discounts on Screwfix & B&Q

Healthcare

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations with a customer-first approach. You will guide customers to the right products and model high standards for the team, while managing stock, cash and store compliance.

Join a busy team and help drive sales in a fast-paced environment. The role offers training, development and a strong benefits package to support your career growth.

Qualifications

• Experienced supervisor or duty manager in a fast-paced setting.
• Excellent customer service skills and ability to drive sales.
• Curious, continuously improving and passionate about the business.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host – lead in-store, guide customers to products and set a strong example.
• Ensure store standards including cash reconciliations, customer queries, audits and stock management.
• Be an integral part of the team, collaborating and having fun while achieving goals.

Skills

Customer service

Team leadership

Retail environment

Flexibility

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations with a customer-first approach. You will guide customers to the right products and model high standards for the team, while managing stock, cash and store compliance.

Join a busy team and help drive sales in a fast-paced environment. The role offers training, development and a strong benefits package to support your career growth.