Retail Supervisor: Lead Team & Customer Excellence

Screwfix Direct Ltd.; Ruabon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days leave

Pension scheme

Life cover

Employee discounts

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high standards in daily tasks. You will demonstrate exceptional customer service, oversee a small team, and contribute to a positive, efficient store environment.

The role emphasizes teamwork, willingness to work across duties, and a focus on delivering a friendly, fast-paced customer experience with opportunity for progression and training.

Qualifications

• Experienced supervisor or duty manager used to leading a small team in a busy retail setting.
• Excellent customer service with ability to translate to sales.
• Proactive, curious and eager to improve.
• Passionate about retail and helping customers.

Responsibilities

• Host in-store, setting an example of what great looks like.
• Maintain store standards including cash handling, queries, audits and stock.
• Be part of a team that takes pride in the store and works well together.

Skills

Team leadership

Customer service

Fast-paced

People management

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high standards in daily tasks. You will demonstrate exceptional customer service, oversee a small team, and contribute to a positive, efficient store environment.

The role emphasizes teamwork, willingness to work across duties, and a focus on delivering a friendly, fast-paced customer experience with opportunity for progression and training.