Retail Supervisor — Lead In-Store Team & Customer Excellence

Screwfix Direct Ltd.; Bingham; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Employee discounts

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is hiring an experienced Retail Supervisor to lead in-store operations, mentor a small team and ensure excellent customer service. You’ll guide customers to the right products while upholding store standards and stock management.

Join a dynamic, customer-focused team with training, a competitive salary, generous annual leave, pension and employee discounts. If you’re friendly, flexible and eager to drive sales, this is the role for you.

Qualifications

• Experience supervising a small team in a fast-paced environment.
• Excellent customer service skills with sales ability.
• Inquisitive and committed to continuous improvement.
• Passionate about the business and customer satisfaction.
• Friendly, flexible, reliable, and hardworking.

Responsibilities

• Host – lead in store, setting an example and guiding customers to the right products.
• Store standards – cash reconciliations, customer queries, audit compliance and stock management.
• Part of the team – collaborate with colleagues and create a positive store culture.

Skills

Team leadership

Customer service

Curiosity & improvement

Business passion

Reliability & honesty

Job description

Screwfix Direct Ltd. is hiring an experienced Retail Supervisor to lead in-store operations, mentor a small team and ensure excellent customer service. You’ll guide customers to the right products while upholding store standards and stock management.

Join a dynamic, customer-focused team with training, a competitive salary, generous annual leave, pension and employee discounts. If you’re friendly, flexible and eager to drive sales, this is the role for you.