Retail Supervisor: Lead Team & Exceptional Service

Screwfix Direct Ltd.; Knockbain; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts (Screwfix/B&Q)

Company share save schemes

Training & development

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, mentor a small team, and ensure excellent customer service. You’ll guide customers to the right products and uphold standards while working across busy shifts in a fast-paced environment.

You will drive sales, manage stock, and contribute to a positive team culture, all while enjoying ongoing training and development opportunities within a supportive, growth-oriented business.

Qualifications

• Experience managing a small team in a fast-paced store.
• Excellent customer service and ability to drive sales.
• Owns a proactive, inquisitive approach and continuous improvement.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host in-store by leading the team and guiding customers to products.
• Maintain store standards including cash reconciliations, audits and stock management.
• Collaborate with the team to create a positive, productive environment.

Skills

Supervisor experience

Customer service

Team leadership

Flexible & reliable

Tools

POS software

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, mentor a small team, and ensure excellent customer service. You’ll guide customers to the right products and uphold standards while working across busy shifts in a fast-paced environment.

You will drive sales, manage stock, and contribute to a positive team culture, all while enjoying ongoing training and development opportunities within a supportive, growth-oriented business.