Retail Supervisor: Lead Team & Customer Experience

Screwfix Direct Ltd.; Fort William; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts with Screwfix and B&Q

Healthcare

Share save schemes

Training & development

Job summary

Screwfix Direct Ltd. in Fort William is seeking a proactive Retail Supervisor to lead our in-store team and deliver outstanding service to customers. You will role-model high standards, guide customers to the right products, and ensure smooth daily operations from stock to cash handling.

We offer a competitive salary, 28 days’ annual leave, and a supportive training programme designed to develop your leadership skills and career with Screwfix.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, guiding customers to the right products and making it easy for them.
• Store standards – ensure cash reconciliations, customer queries, audit compliance and stock management run smoothly.
• Part of the team – collaborate with a dedicated store team and contribute to a positive, fun working environment.

Skills

Team leadership

Customer service

Adaptability

Reliability

Honesty

Job description

Screwfix Direct Ltd. in Fort William is seeking a proactive Retail Supervisor to lead our in-store team and deliver outstanding service to customers. You will role-model high standards, guide customers to the right products, and ensure smooth daily operations from stock to cash handling.

We offer a competitive salary, 28 days’ annual leave, and a supportive training programme designed to develop your leadership skills and career with Screwfix.