Retail Supervisor: Lead Team, Deliver Great Service

Screwfix Direct Ltd.; Peterhead; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave (including Bank/H

Award-winning company pension - up to

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, greet customers, guide them to the right products, and set the standard for great service.

You’ll drive store standards, handle cash reconciliations, stock management and customer queries, and collaborate with a friendly team. The role offers training, ongoing development, and chances to progress within a growing business.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Supervisory experience

Customer service

Problem solving

Passion for business

Reliability & flexibility

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, greet customers, guide them to the right products, and set the standard for great service.

You’ll drive store standards, handle cash reconciliations, stock management and customer queries, and collaborate with a friendly team. The role offers training, ongoing development, and chances to progress within a growing business.