Retail Supervisor: Lead Team, Elevate Service & Sales

Screwfix Direct Ltd.; Uxbridge; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Staff discount

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products and maintain high store standards. You will manage a small team in a fast-paced environment and drive excellent customer service to boost sales.

Join a team that values training, development, and a positive work culture, with competitive salary and clear progression paths within our busy branch network.

Qualifications

• Experience supervising or duty managing a small team in a fast-paced environment.
• Excellent customer service skills with ability to translate to sales.
• Curious, proactive, and eager to improve processes.

Responsibilities

• Host – lead in-store, set example of great service, guide customers to the right products.
• Store standards – ensure smooth cash reconciliations, handle queries, audits and stock management.
• Part of the team – work with colleagues, maintain store pride and collaboration.

Skills

Retail supervision

Customer service

Team leadership

Sales

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products and maintain high store standards. You will manage a small team in a fast-paced environment and drive excellent customer service to boost sales.

Join a team that values training, development, and a positive work culture, with competitive salary and clear progression paths within our busy branch network.