Retail Supervisor: Lead Store & Customer Experience

Screwfix Direct Ltd.

Carmarthen

On-site

GBP 22,000 - 28,000

Full time

9 days ago

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Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts (20% Screwfix/B&Q)

Healthcare discount

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold store standards. You will supervise a small team, ensure smooth cash handling and stock management, and foster a collaborative, positive work environment.

This role emphasizes customer service, team motivation, and continuous improvement to deliver a great shopping experience for our customers.

Qualifications

Experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
Great at giving amazing customer service, and able to translate that into sales.
Inquisitive, ever-questioning and ever-improving.
Passionate about our business.
Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!