Retail Supervisor: Lead Team, Boost Service & Sales

Screwfix Direct Ltd.; Harlow; Sur place; GBP 15 000 - 21 000; Plein temps

Résumé du poste

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, host customers, and uphold store standards while delivering excellent service. You’ll be a visible leader, guiding customers to the right products and ensuring smooth operations.

You’ll work in a fast-paced environment with flexible shifts, ongoing training, and real opportunities to progress. The role requires teamwork, customer focus and keeping on top of cash, stock and customer queries.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Responsabilités

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Connaissances

Supervisor

Customer service

Team leadership

Flexible

Description du poste

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, host customers, and uphold store standards while delivering excellent service. You’ll be a visible leader, guiding customers to the right products and ensuring smooth operations.

You’ll work in a fast-paced environment with flexible shifts, ongoing training, and real opportunities to progress. The role requires teamwork, customer focus and keeping on top of cash, stock and customer queries.