Retail Supervisor: Lead Team, Delight Customers, Grow

Screwfix Direct Ltd.; Swindon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare

Share save schemes

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, assist customers, and maintain high standards across operations. You will guide customers to the right products, manage stock and store compliance, and contribute to a positive team environment.

Your role supports fast-paced service while upholding company standards and training opportunities. You’ll join a busy retail environment with varied shifts, a competitive salary, and benefits designed to support work-life

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving

Responsibilities

• Host – you’ll be the team leader, hosting in store, guiding customers to the right products.
• Store standards – ensure cash reconciliations, customer queries, audit compliance and stock management.
• Part of the team – collaborate with colleagues and have fun while delivering great service.

Skills

Customer service

Team leadership

Retail experience

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, assist customers, and maintain high standards across operations. You will guide customers to the right products, manage stock and store compliance, and contribute to a positive team environment.

Your role supports fast-paced service while upholding company standards and training opportunities. You’ll join a busy retail environment with varied shifts, a competitive salary, and benefits designed to support work-life