Retail Supervisor: Lead Team, Elevate Customer Experience

Screwfix; Hoddesdon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days leave

Pension scheme

Life cover

Employee discount

Healthcare

Share save scheme

Training and development

Job summary

Screwfix is hiring a Retail Supervisor to lead in-store teams, deliver outstanding customer service, and ensure stock and store standards are met. You will guide staff, manage daily operations, and contribute to a positive customer experience in a dynamic retail environment.

The role emphasizes team leadership, sales-driven service, and flexibility to support busy store shifts with a healthy work life balance.

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Excellent customer service and ability to translate into sales.
• Friendly, flexible, reliable with strong work ethic.

Responsibilities

• Lead in-store team, model excellent customer service and guidance.
• Ensure cash reconciliations, handle customer queries, audits and stock.
• Collaborate with team to maintain store standards and morale.

Skills

Customer service

Team leadership

Stock management

Cash handling

Audit compliance

Job description

Screwfix is hiring a Retail Supervisor to lead in-store teams, deliver outstanding customer service, and ensure stock and store standards are met. You will guide staff, manage daily operations, and contribute to a positive customer experience in a dynamic retail environment.

The role emphasizes team leadership, sales-driven service, and flexibility to support busy store shifts with a healthy work life balance.