Retail Supervisor: Lead Store Team & Customer Experience

Screwfix Direct Ltd.; Crook; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave (including Bank/H

Pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Job summary

Screwfix Direct Ltd. is looking for a capable Retail Supervisor to lead in-store operations, help customers quickly, and drive sales. You will set examples in customer service, oversee stock and cash processes, and help maintain high store standards, while enjoying a collaborative and enjoyable team environment.

The role offers comprehensive training, flexible shift patterns, and opportunities for career progression within Screwfix’s growing network of stores.

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Proven ability to deliver excellent customer service and translate it into sales.
• Curious, proactive and eager to improve processes.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host in-store leadership, guiding customers to the right products and setting a high standard of service.
• Manage store standards including cash reconciliations, customer queries, audits and stock control.
• Be an integral part of a team, contributing to a positive and fun store environment.

Skills

Customer service

Sales orientation

Team leadership

Flexible & reliable

Job description

Screwfix Direct Ltd. is looking for a capable Retail Supervisor to lead in-store operations, help customers quickly, and drive sales. You will set examples in customer service, oversee stock and cash processes, and help maintain high store standards, while enjoying a collaborative and enjoyable team environment.

The role offers comprehensive training, flexible shift patterns, and opportunities for career progression within Screwfix’s growing network of stores.