Retail Supervisor: Lead Service & Store Excellence

Screwfix Direct Ltd.; Greasley; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

20% staff discount

Discounted healthcare

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store teams, ensure smooth daily operations, and deliver excellent customer service. You’ll guide customers to the right products, maintain standards, and work with a team that values collaboration and enthusiasm.

You’ll be part of a busy retail environment with varied shift patterns designed to support work-life balance. The role offers opportunities for development and a clear path to growth within the company.

Qualifications

• Experience as a supervisor or duty manager managing a small team in a fast-paced environment.
• Excellent customer service and ability to translate that into sales.
• Curious, questioning mindset focused on continuous improvement.
• Passionate about the business and customer satisfaction.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Lead in-store as host and model best practice for the team.
• Ensure store standards, including cash reconciliations, customer queries, audit compliance and stock management.
• Collaborate with the team to deliver great service and a positive store atmosphere.

Skills

Supervisory experience

Customer service

Team leadership

Sales orientation

Job description

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store teams, ensure smooth daily operations, and deliver excellent customer service. You’ll guide customers to the right products, maintain standards, and work with a team that values collaboration and enthusiasm.

You’ll be part of a busy retail environment with varied shift patterns designed to support work-life balance. The role offers opportunities for development and a clear path to growth within the company.