Retail Supervisor: Lead Team, Elevate Service & Sales

Screwfix Direct Ltd.; Stroud; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts on Screwfix products

Healthcare

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking an experienced Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high standards across the shop floor.

You will manage a small team, ensure smooth cash handling, stock control and audits, and contribute to a friendly, efficient customer experience every day.

The role offers ongoing training, competitive pay, and generous annual leave as part of a supportive team at Screwfix.

Qualifications

• Experienced supervisor or duty manager in a fast-paced retail environment.
• Excellent customer service and ability to translate into sales.
• Inquisitive, curious, and committed to continuous improvement.
• Passionate about our business and delivering great outcomes for customers.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Lead in-store operations, setting an example of best practice for customers.
• Ensure store standards including cash reconciliation, customer queries, audits and stock management.
• Collaborate with team to deliver great customer service and a positive store culture.

Skills

Customer service excellence

Team leadership

Sales skills

Problem solving

Job description

Screwfix Direct Ltd. is seeking an experienced Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold high standards across the shop floor.

You will manage a small team, ensure smooth cash handling, stock control and audits, and contribute to a friendly, efficient customer experience every day.

The role offers ongoing training, competitive pay, and generous annual leave as part of a supportive team at Screwfix.