Retail Supervisor: Lead a Fast-Paced Team & Great Service

Screwfix Direct Ltd.; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 28 days (incl Bank Hols)

Pension scheme — Kingfisher 14%

Life cover

Staff discount 20%

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is hiring a Retail Supervisor to lead in-store service and operations. In this role you will guide customers to the right products, oversee frontline standards, and support the team to deliver a smooth shopping experience.

The successful candidate will excel in customer service, drive sales, and demonstrate flexibility, reliability, and enthusiasm for the Screwfix brand. Training and development are emphasised as part of a supportive career path.

Qualifications

• Experienced supervisor or duty manager with small team leadership in a fast‑paced setting.
• Excellent customer service skills and ability to translate into sales.
• Inquisitive, continually questioning and seeking improvement.
• Passionate about the business and its outcomes.
• Friendly, flexible, reliable, honest and hard‑working.

Responsibilities

• Host in store as team leader, guiding customers to products and making it easy for them.
• Maintain store standards including cash reconciliations, customer queries, audits and stock management.
• Collaborate with the team, taking pride in the store and contributing to a positive work environment.

Skills

Team leadership

Customer service

Sales orientation

Flexibility

Job description

Screwfix Direct Ltd. is hiring a Retail Supervisor to lead in-store service and operations. In this role you will guide customers to the right products, oversee frontline standards, and support the team to deliver a smooth shopping experience.

The successful candidate will excel in customer service, drive sales, and demonstrate flexibility, reliability, and enthusiasm for the Screwfix brand. Training and development are emphasised as part of a supportive career path.