Retail Supervisor - Lead Team, Deliver Excellent Service

Screwfix Direct Ltd.; Mold; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days annual leave (increasing to 33

Pension scheme with Kingfisher company

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and deliver excellent customer service while driving sales. You will guide the team, uphold store standards, and ensure smooth cash handling and stock management.

The role offers opportunities to grow within a supportive, award-winning company with a focus on training, flexible shifts, and a strong emphasis on customer satisfaction.

Qualifications

• Experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Host in-store, lead the team, guide customers to the right products and make it easy for them.
• Ensure store standards: cash reconciliations, customer queries, audit compliance and stock management.
• Be part of a team that takes pride in their store and works together with energy and fun.

Skills

Team leadership

Customer service

Selling/prospecting

Flexibility

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and deliver excellent customer service while driving sales. You will guide the team, uphold store standards, and ensure smooth cash handling and stock management.

The role offers opportunities to grow within a supportive, award-winning company with a focus on training, flexible shifts, and a strong emphasis on customer satisfaction.