Retail Supervisor - Lead Customer Service & Store Standards

Screwfix Direct Ltd.; Haverscroft Street; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Discounts on products (Screwfix & B&Q)

Healthcare

Share save scheme

Training and development

Job summary

Screwfix Direct Ltd. is seeking an energetic Retail Supervisor to lead in-store operations, guide customers to products, and uphold store standards. You’ll be the in-store host, coaching team members, and ensuring smooth cash handling and stock management.

Join a busy, customer‑facing environment with excellent training and development opportunities, a competitive salary, and generous leave. Be part of a team that values service, reliability, and a positive attitude.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Customer service

Team leadership

Fast-paced environment

Reliability

Flexibility

Job description

Screwfix Direct Ltd. is seeking an energetic Retail Supervisor to lead in-store operations, guide customers to products, and uphold store standards. You’ll be the in-store host, coaching team members, and ensuring smooth cash handling and stock management.

Join a busy, customer‑facing environment with excellent training and development opportunities, a competitive salary, and generous leave. Be part of a team that values service, reliability, and a positive attitude.