Retail Supervisor: Lead Service & Store Standards

Screwfix; Tees Valley; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Employee discount 20% Screwfix/B&Q

Discounted healthcare

Share save schemes

Training and development

Job summary

Screwfix is seeking an experienced Retail Supervisor to lead in-store teams, ensuring excellent customer service and smooth store operations. You will guide customers to the right products, manage stock, and uphold standards in a fast-paced environment.

The role rewards a proactive, friendly, and reliable approach, with a focus on developing the team and driving sales while maintaining high store standards.

Qualifications

• Experience as a supervisor or duty manager managing a small team in a fast-paced environment.
• Outstanding customer service and ability to translate that into sales.
• Curious, continuously improving attitude.
• Passionate about the business and reliable, flexible, and hardworking.

Responsibilities

• Lead in-store operations and act as team leader.
• Maintain store standards including cash reconciliations, customer queries, audits, and stock management.
• Collaborate with colleagues to create a positive, fun team environment.

Skills

Team leadership

Customer service

Sales driven

Adaptable

Job description

Screwfix is seeking an experienced Retail Supervisor to lead in-store teams, ensuring excellent customer service and smooth store operations. You will guide customers to the right products, manage stock, and uphold standards in a fast-paced environment.

The role rewards a proactive, friendly, and reliable approach, with a focus on developing the team and driving sales while maintaining high store standards.