Retail Supervisor: Lead a Frontline Team & Elevate Service

Screwfix Direct Ltd.; Banchory; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discounts

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead store front-of-house operations and oversee a small team in a busy environment.

You will deliver excellent customer service, guide customers to the right products, and ensure store standards are maintained with accurate cash handling and stock control. Join a team focused on growth, training, and development, with a competitive salary and comprehensive benefits.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Customer service

Team leadership

Adaptability

Problem solving

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead store front-of-house operations and oversee a small team in a busy environment.

You will deliver excellent customer service, guide customers to the right products, and ensure store standards are maintained with accurate cash handling and stock control. Join a team focused on growth, training, and development, with a competitive salary and comprehensive benefits.