Retail Supervisor: Lead a High-Performing Team

Screwfix; Alloa; On-site; GBP 17,000 - 21,000; Full time

Job summary

Screwfix in Scotland (Alloa) is seeking a Retail Supervisor to lead the in-store team, guide customers to the right products, and uphold service standards. You’ll be on the shop floor and in charge of delivering a smooth, friendly shopping experience.

Join us to manage stock and cash handling, support audits, and help create a welcoming environment across shifts while delivering strong customer service and sales.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Customer service

Sales

Team leadership

Flexible

Reliable

Honest

Job description

Screwfix in Scotland (Alloa) is seeking a Retail Supervisor to lead the in-store team, guide customers to the right products, and uphold service standards. You’ll be on the shop floor and in charge of delivering a smooth, friendly shopping experience.

Join us to manage stock and cash handling, support audits, and help create a welcoming environment across shifts while delivering strong customer service and sales.