Retail Supervisor — Customer Experience Leader

Rituals UK & Ireland (B Corp™); Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Goodie bags & gifts

Wellbeing perks

Growth opportunities & training

Job summary

Rituals UK & Ireland is looking for a frontline leader to support a busy shop in Warrington. You’ll be the go-to person for customer questions, help turn browsing into buying, and keep the boutique running smoothly.

You’ll lead by example, coach teammates, and own performance targets while maintaining RitUALs’ renowned service and product knowledge. Evening and weekend shifts are part of the role, with training and growth opportunities.

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Motivation to reach performance targets.
• Eye for detail; organized and structured.
• Collaborative and a role model for colleagues.

Responsibilities

• Deliver amazing customer service and share product stories.
• Win at sales and lead by example for the team.
• Be the problem-solver customers and colleagues trust.
• Represent Rituals and keep up to date with training.
• Keep the boutique running smoothly, including safety and standards.

Skills

Supervisory experience

Target-driven

Detail-oriented

Team leadership

Job description

Rituals UK & Ireland is looking for a frontline leader to support a busy shop in Warrington. You’ll be the go-to person for customer questions, help turn browsing into buying, and keep the boutique running smoothly.

You’ll lead by example, coach teammates, and own performance targets while maintaining RitUALs’ renowned service and product knowledge. Evening and weekend shifts are part of the role, with training and growth opportunities.