Retail Team Lead: Elevate Service & Sales

Rituals Cosmetics; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Goodie bags

Wellbeing perks

Bonus potential (8% on targets)

Job summary

Rituals Cosmetics in the United Kingdom is seeking a capable retail assistant with leadership potential to join our York boutique. You’ll guide customers from browsing to checkout, share product stories, and help the team deliver the Feel-Good Experience.

You’ll set an example at targets, keep the shop running smoothly, and stay current with Rituals training. The role requires evenings and weekend availability and a passion for outstanding customer service and teamwork.

Qualifications

• Experience in retail or customer-driven roles.
• Ability to mentor colleagues and lead by example.
• Strong attention to detail and organisational skills.
• Willingness to work evenings and weekends.

Responsibilities

• Deliver excellent customer service and deepen product knowledge.
• Achieve personal sales targets while inspiring the team.
• Be a reliable problem-solver for customers and colleagues.
• Represent Rituals by maintaining safety standards and the brand look.
• Support training and workshops to keep product knowledge up to date.

Skills

Customer service

Sales targets

Team leadership potential

Job description

Rituals Cosmetics in the United Kingdom is seeking a capable retail assistant with leadership potential to join our York boutique. You’ll guide customers from browsing to checkout, share product stories, and help the team deliver the Feel-Good Experience.

You’ll set an example at targets, keep the shop running smoothly, and stay current with Rituals training. The role requires evenings and weekend availability and a passion for outstanding customer service and teamwork.