Retail Team Lead: Elevate Customer Experience & Sales

Rituals UK & Ireland (B Corp™); Harrogate; On-site; GBP 9,500 - 13,000; Part time

Benefits offered by this job

Employee discounts

Wellbeing perks

Monthly bonus

Growth opportunities

Job summary

Rituals UK & Ireland is seeking a capable supervisor to deliver amazing customer service, lead a small team, and ensure the boutique runs smoothly.

You’ll share product stories, aim for sales targets, handle complex questions, and represent Rituals with confidence. Training and workshops will keep your knowledge fresh, and you’ll be a role model for colleagues while opening hours include evenings and weekends.

Qualifications

• Experience as a supervisor or team leader in retail or a customer-driven role.
• Strong motivation to achieve performance targets.
• Excellent attention to detail, organized and structured.
• Good communication and ability to support colleagues and customers.

Responsibilities

• Deliver amazing customer service to every visitor.
• Win at sales and set the example for the team.
• Be the problem-solver customers and colleagues trust.
• Represent Rituals and keep product knowledge up to date through training.

Skills

Customer service

Team leadership

Sales skills

Product knowledge

Problem-solving

Job description

Rituals UK & Ireland is seeking a capable supervisor to deliver amazing customer service, lead a small team, and ensure the boutique runs smoothly.

You’ll share product stories, aim for sales targets, handle complex questions, and represent Rituals with confidence. Training and workshops will keep your knowledge fresh, and you’ll be a role model for colleagues while opening hours include evenings and weekends.