Retail Supervisor (16 hrs)

Deichmann; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a Retail Supervisor for their Leeds White Rose store. This part-time role involves leading a team, ensuring excellent customer service, and handling store operations. The ideal candidate has prior supervisory experience and a passion for retail. Competitive hourly wage of up to £13.41 plus sales commissions offered.

Qualifications

• Previous retail experience is required.
• Ideally, previous supervisory experience.
• Positive attitude towards customer service.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up.
• Offer excellent customer service.

Skills

Customer service

Team leadership

Problem-solving

Sales knowledge

Job description

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Purpose

Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join the team in our Leeds White Rose store.

You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, with a 16-hour per week contract. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

Previous retail experience is required, and ideally, you will have worked as a supervisor previously.

Key activities:

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completing associated administrative duties.
• Offer excellent levels of customer service and have strong product knowledge.
• Lead by example by recommending and promoting complementary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as needed.
• Ensure the store is correctly merchandised, with product displays refreshed and inviting.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Personal characteristics:

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willing to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both individually and as part of a diverse team.
• Willingness to work 16 hours per week with flexibility to work any day (Monday - Sunday).

Salary/Pay:

Up to £13.41 per hour + non-contractual, hourly sales commission.