Retail Supervisor

Wickes; Watford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

5% annual bonus

Pension 10%

35 days annual leave

Colleague discount 20%

Cycle to work

Life assurance

Job summary

Wickes in Watford is seeking a retail team member for a permanent, full-time role (35 hours per week). You will lead and support colleagues to deliver an exceptional customer experience, act as a key holder, and oversee daily store tasks such as order fulfilment and customer assistance.

You should enjoy developing others, training new teammates, and contributing to efficient rotas and scheduling. A strong enthusiasm for retail and customer service is essential.

Qualifications

• Dynamically deliver excellent customer service
• Willingness to train new team members
• Support scheduling rotas and shifts

Responsibilities

• Be a key holder and supervise store team
• Ensure store cleanliness and readiness for customer visits
• Fulfil orders and assist customers to find products
• Provide guidance to colleagues to enhance customer experience

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 35

Posted: 12-Oct-2026

Descriptions & Requirements

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .