Customer Service Assistant

Wickes; Brook Street; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

Annual leave

Staff discount

Cycle to work

Life assurance

Digital GP

Financial education

Job summary

Wickes in the United Kingdom is seeking a part-time Customer Service Associate. The role focuses on delivering a friendly customer experience, with shifts of 4 hours on Tue and Fri and a total of 8 hours per week. The position may start as early as 6am and finish as late as 8pm, depending on store needs.

You’ll be supported by comprehensive training and a benefits package, including a gain share bonus and pension contributions. Prior experience in a similar role is preferred.

Qualifications

• Experience in a similar customer-facing role preferred.
• Ability to provide high level of service to customers walking through the store.

Responsibilities

• Assist customers and provide helpful, friendly service.
• Ensure stock is correctly shelved and visible to customers.
• Support colleagues with daily store operations and training opportunities.

Skills

Customer service

Communication

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 8

Posted: 12-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts...

This is an 8 hour part time role on the following schedule:

- Tuesday and friday 4 hours a day.

This role can involve starts as early as 6am and finishing as late as 8pm*

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .