Retail Supervisor

Wickes; Welton; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Up to 5% annual bonus

Gain share bonus up to £300/month

Up to 10% employer pension

Up to 35 days annual leave

Job summary

Wickes is seeking an enthusiastic store team supervisor in Welton to lead daily operations and drive a superior customer experience. You will motivate colleagues, train new team members and help with scheduling rotas while acting as a key holder and ensuring the store remains in great condition throughout shifts.

The role emphasises flexible working hours with early and late shifts, weekend work, and a strong focus on service excellence.

Qualifications

• Experienced in training new team members or supporting scheduling rotas.
• Experience as a key-holder or supervising a team is a plus.
• Strong focus on delivering exceptional customer service.

Responsibilities

• Motivate, guide and support colleagues to deliver the best customer experience.
• Be a key holder and supervise the team to complete routine tasks.
• Ensure the store is clean, organized and ready to assist customers.

Skills

Customer service

Team training

Shift scheduling

Key-holder responsibilities

Job description

About The Role

Whatever the day brings safety will be your first priority. You'll motivate, guide and support your colleagues to achieve the best customer experience possible. You'll be a key holder and supervise your team to complete routine tasks. Whether that's ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you'll be there to drive success.

About You

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

Working hours/days

• 30 hours per week, 5 days per week
• One weekend day every week (could change from Saturdays and Sundays on a weekly basis, however, there is flexibility so if you'd prefer a particular weekend day we will accommodate)
• Shift patterns are 7:00-16:00 or 11:00-20:00 (this job will be more late shifts 11am-8pm, however, there will still be some early shifts as well)
• Flexibility is needed for this job

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.